For hygiene reasons, I do not accept a return or exchange option for incorrect choice or change of mind. All listings have necessary details and measurements provided. Please make sure to check all descriptions before ordering. 

If you are dissatisfied with the product due to a fault or incorrect item sent, please email info@matissadesigns.com immediately providing your order number. 

Unauthorised returns or refused packages are ineligible for refund or exchange. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

I work hard to create quality, unique items but sometimes there may be small blemishes, this is the norm in the handmade world.